A payment just maintained in 220.127.116.11 with the wrong invoice number, and AR wanted to cancel it, but in 18.104.22.168 it's shows it settled already. On the 3Delta website it show's as authorized, but didn't settle yet. Why is it inconsistent and how do we fix it?
Cancel the extra authorization on paymentworksuite. Figure out which one ties to the record in CCI, based on the transaction ID, so that you cancel the right one.