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Knowledge Base

Credit card maintained wrong in 27.6.11.9 and couldn’t cancel

Last Updated: Jan 28, 2016 09:37AM PST
Query:
A payment just maintained in 27.6.11.9 with the wrong invoice number, and AR wanted to cancel it, but in 27.6.11.6 it's shows it settled already. On the 3Delta website it show's as authorized, but didn't settle yet. Why is it inconsistent and how do we fix it?

Resolution:
Cancel the extra authorization on paymentworksuite. Figure out which one ties to the record in CCI, based on the transaction ID, so that you cancel the right one.
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