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Knowledge Base


  • Set credit card name as optional

    Query: Is there a generalized code to set credit card name as optional? Our credit card information from CSS d...

    Feb 01, 2016 01:08PM PST
  • Credit card maintained wrong in and couldn’t cancel

    Query: A payment just maintained in with the wrong invoice number, and AR wanted to cancel it, but i...

    Jan 28, 2016 09:37AM PST
  • Changing currency in 7.1.1

    Query: Can we charge a credit card as CAD currency by changing the currency in 7.1.1? Resolution: The currenc...

    May 02, 2016 09:03AM PDT
  • CAD currency customer with USD charge

    Query: If we want to charge someone as USD and invoice as CAD, how do we do it? I tried to maintain a SO as CA...

    May 02, 2016 09:02AM PDT
  • Credit card information missing

    Query: An invoice couldn't settle due to credit card information missing, I couldn't see credit card informati...

    May 02, 2016 09:02AM PDT
  • Authorization void

    Query: I got a request from a CSR that since the order is not going to ship in 2 weeks, the customer asked for...

    May 02, 2016 09:02AM PDT
  • Credit card maintenance in production system

    Query: Currently CSR couldn't maintain credit card information in our production system. When they hit enter o...

    May 02, 2016 09:02AM PDT
  • Credit hold issue

    Query: An invoice's credit card type is "AX", but is missing the xcciih_hist record. I can see authorization f...

    May 02, 2016 09:02AM PDT
  • Credit card authorization void

    Query: We have an order that wants to void previous authorization to put the charge in another credit card. I ...

    May 02, 2016 09:02AM PDT
  • didn't release order from credit hold

    Query: We have an order that expired and order on credit card hold. I went to and successfully reaut...

    May 02, 2016 09:01AM PDT
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